This episode features Angela Cooper, General Manager Customer Success at Microsoft joins Helen Fanucci. Angela shares her approach to building a strong team culture including being humble, listening, getting to know the team, and the surprising importance of fun. Angela explains the critical role of culture in keeping talent. Compensation means nothing if the culture is bad. Companies and managers that don’t maintain a strong culture can’t survive in this competitive environment, especially when competing for talent in this hybrid world.
More about Angela:
Angela leads a team of 250 Customer success professionals. She grew up and started her career in the UK. Angela joined Microsoft 19 years ago as the first security seller. After working in the UK for 5 years, Angela moved to Microsoft’s headquarters and has held a variety of sales & corporate strategy roles including working on 9 acquisitions and building sales teams for all 3 clouds; Azure, Dynamics 365 and Microsoft 365.
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